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Title: Active Listening; Effective Listening Skills

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Subject: Psychology
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Date: August 15, 2008
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Length: 4 / 1147
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Mixed messages create tension and distrust because the receiver senses that the communicator is hiding something or is being less than candid. That is why effective listening is so important. (Fenson, 2007) According to Dr. Lyman K. Stail, a known specialist in listening, listening is comprised of four stages...

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Stail, a known specialist in listening, listening is comprised of four stages. These are; hear the message, interrupt, evaluate, and then respond to it. His studies show that we understand, evaluate, and retain about 50 percent of what is said to us. In the workplace this can cause serious problems...

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