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Title: 1 Help Desk Standard Operating Procedures (SOP)

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Subject: Technology
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Date: July 17, 2000
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Length: 2 / 339
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Provides a proactive approach to customer service issues;

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The purpose for this document is to describe the procedures and standards of performance associated with the Turnpike Traffic Operations Help Desk section. 1.1 Current Operations Help Desk operations is a function of the Traffic Operations network team...

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