&Quot;The Six Sigma Define, Measure, Analyze, Improve, Control (Dmaic) Process

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Title: &Quot;The Six Sigma Define, Measure, Analyze, Improve, Control (Dmaic) Process
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Subject: Business
Date: December 26, 1996
Length: 6 / 1564
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The fishbone will help to visually display the many potential causes for a specific problem or effect. It is particularly useful in a group setting and for situations in which little quantitative data is available for analysis. The fishbone has an ancillary benefit as well...
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Because people by nature often like to get right to determining what to do about a problem, this can help bring out a more thorough exploration of the issues behind the problem - which will lead to a more robust solution. To construct a fishbone, start with stating the problem in the form of a question, such as 'Why is the help desk's abandon rate so high?' Framing it as a 'why' question will help in brainstorming, as each root cause idea should answer the question...
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