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First line employees mean that the employees who are the first people facing the problem and communicating with the guests. First line employees are the most important people in the company, they may not have highest education level, but they have the most chances to meet and communicate with the guests. In the 21st century, customer service is the most important thing that every business aware of. People love to be served well with high quality services. People want the best and fastest. Due to this, the first impression of employees is important to the customers. For example, the customer experienced bad customer service in the company; he/she wants compensation from the company...
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