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total quality management

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Title: total quality management
Essay Details
Subject: Business
Date: October 7, 2002
Length: 2 / 545
No of views: 0
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Essay text:

The process initially starts with management commitment and a total quality committee must be established. Employees at all levels need to know the customer and set true customer requirements and expectations (Fraser, 1996). The organization as a whole needs to work on prevention not correction...
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The organization as a whole needs to work on prevention not correction. So strengths and weaknesses need to be identified, eliminate chronic waste, continual learning opportunities and improvement, and have a unity purpose. The few factors that have been discussed should be applied to all levels of an organization from top to bottom to the customer...
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