The customer takes a sink home to install, but when they get home they noticed it is cracked. They are upset because now they have to drive back to Lowes and return the product for an exchange. The scenario shows that the customer is upset on the sale of a cracked sink... Showed first 250 characters
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This could be a reason why the manager may be called to speak to the customer.
A manager always has the option of wether to delegate a specific problem or act on it themselves. There are time when a manager goes on vacation and an issue is brought up, the assistant manager may not have time to call and see what the manager wants them to do... Showed next 250 characters
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Home Depot Swot Analysis
Home Depot has many competitive strengths that make them a very difficult company to compete against. Home Depot’s strengths include:
• Business model
• Well known brand name
• Extensive product offerings
• Ability to grow
Home Depot’s business model, the first of its kind in the home improvement industry has revolutionized the way customers shop for home improvement products...
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Obviously being the big companies they are Home Depot and Lowes are going to dominate the suburbs and big city areas. That is why McCoys started out being old fashion and making house calls and delivering all materials for customers...
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SWOT analysis Home Depot
Home Depot’s mission statement can be summed up in these eight core values
• Excellent customer service
• Taking care of our people
• Giving back
• Doing the “right” thing
• Creating shareholder value
• Respect for all people
• Entrepreneurial spirit
• Building strong relationships
The founder of The Home Depot had this for his vision statement back in 1976 when their first store was opened in Atlanta, Georgia: “a vision of warehouse stores filled with a wide assortment of products at the lowest prices with trained associates giving absolutely the best customer service in the industry...
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The Home Depot
As stated earlier, The Home Depot is a home improvement retailer. This entails the sale of items as home improvement products, appliances, tools, do-it-yourself literature, a magnitude of lawn and garden products, as well as many other items...
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Take Kate. She came into the shop one day and picked out the computer that she wanted. She paid for it and took it home. It was less than a week that she called back upset...
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Say No To Drugs
Our history and upbringing determines how we take a look at real life whenever we were growing up and entered into adulthood. As a manager, decisions have to be made on whether to delegate certain aspect of the job...
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Definition essay on computer
What does it mean to assemble and mod computers? First, assembling computers is a fairly easy practice, but still requires many skills. Modding is changing the stock (out of box) appearance of a computer tower and/or monitor to better suit your liking...