Ritz Carlton

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Title: Ritz Carlton

Essay Details:

Subject: Business

Author: Frances S

Date: November 9, 2013

Level: University

Grade: A

Length: 6 / 1641

Essay text:

This system used the Deming Wheel in order to achieve optimum performance levels throughout the organization. With these new policies in place, Schulze lead Ritz Carlton to the first recipient of the Malcolm Baldridge National Quality Award for Service. The 1999 Ritz-Carlton application summary is as follows: Criteria 1: Leadership "Plan" ? There are seven specific decisions collectively made by Senior Leaders to set direction for business excellence: · 10 year vision · Strategy · 5 year mission · Methods · 3 year objective · Foundation · 1 year tactic The senior leaders formed the Gold Standards, which are comprised of the Credo, The Basics, Three Steps of Service, the Motto, and the Employee Promise...

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