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Research methodology

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Title: Research methodology
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Subject: Business
Date: May 17, 2006
Length: 6 / 1627
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The decision to embark on Business Process Outsourcing include consideration of the factors such as cultural similarities, level of technological development, IT infrastructure capability, government stability and the workforce. This research will determine the most pertinent domestic factors in the South African BPO market to secure long term BPO service contracts with multi-national corporations in foreign countries...
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This research will attempt to answer the question: ? What are the key differentiators to become a preferred destination in the BPO marketplace with specific reference to call center management? ? Which support structures exists to foster these key differentiators within the South African infrastructure, legal, political and economic domains? 2 Definition of Research Problem Business Process Outsourcing (BPO) is today the most relevant topic within the context of offshore outsourcing...
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