The decision to embark on Business Process Outsourcing include consideration of the factors such as cultural similarities, level of technological development, IT infrastructure capability, government stability and the workforce.
This research will determine the most pertinent domestic factors in the South African BPO market to secure long term BPO service contracts with multi-national corporations in foreign countries... Showed first 250 characters
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This research will attempt to answer the question:
? What are the key differentiators to become a preferred destination in the BPO marketplace with specific reference to call center management?
? Which support structures exists to foster these key differentiators within the South African infrastructure, legal, political and economic domains?
2 Definition of Research Problem
Business Process Outsourcing (BPO) is today the most relevant topic within the context of offshore outsourcing... Showed next 250 characters
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Consumer Buying Decision
A consumers buyer behaviour is influenced by four major factors; cultural, social, personal, and psychological
factors. These factors cause consumers to develop product and brand preferences...
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Decision Making Within Organizations
Decision making is a mental process that produces a final choice. The decision making process may differ from each organization, based on factors such as: the chain of command, the size of the organization, the sector of business, and the complexity of issues...
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A scan of the external macro-environment in which the firm operates can be expressed in terms of the following factors:
The acronym PEST (or sometimes rearranged as "STEP") is used to describe a framework for the analysis of these macroenvironmental factors...
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Business Process Outsourcing
Dr. Christel Troskie-de Bruin
MBA program Lecturer in Research Methodology
University of Stellenbosch
Student Number: 10992510
11 July 2005
Table of Contents
1 Introduction and Background 1
2 Definition of Research Problem 2
3 Preliminary Literature Review 2
4 Research Design and Method 4
5 Timeframe 5
6 Framework for Proposed Study 6
7 Provisional List of Sources 6
8 Date of Completion 7
1 Introduction and Background
In the nineties corporations realised that due to economic and business pressures, corporations need to focus on core business activities...
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What Is Pest ?
A scan of the external macro-environment in which the firm operates can be expressed in terms of the following factors:-
Sometimes Pest is also arranged as STEP, It is used to describe a framework for the analysis Fits into an overall environmental scan as shown below
External Analysis Internal Analysis
Macro environment Microenvironment
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PEST analysis stands for "Political, Economic, Social, and Technological analysis" and describes a framework of macroenvironmental factors used in the environmental scanning component of strategic management...
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Political factors, or how and to what degree a government intervenes in the economy. Specifically, political factors include areas such as tax policy, labour law, environmental law, trade restrictions, tariffs, and political stability...