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Now I will take one job out of this table and explain to why outsourcing does not really save these companies money.
INSERT POWER POINT SLIDE
According to a 2005 Gartner study about 80 percent of companies that outsource customer-service functions fail to meet their cost-savings targets.
Dell tried it, then reversed course. Capital One gave up as well, and so did JPMorgan Chase. All came to the same conclusion about their attempts to farm out front-line customer-service jobs to outside contractors: The hidden costs far outweighed the potential savings in labor expenses.
. INSERT POWER POINT SLIDE
Outsourcing isn't just stealing American jobs; it also provides the perfect method to...
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