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03

Interpersonal Communication

   
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Title: Interpersonal Communication
 
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Subject: Social Issues
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Date: September 21, 2002
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Length: 5 / 1302
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For instance, the patron could have simply explained to the employee the exact information that was given to him by the reservation center, which would have led to a clearer understanding on the part of the employee while minimizing the generalizations used in the conversation (DeVito 13)...
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For instance, the hotel employee did not at first give his full attention to the conversation with the patron. By not fully attending the situation, the patron felt that he was being somewhat ignored or that his problem was not terribly important to the employee even though it was extremely important to the patron (Bolton 26)...
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