In The Context Of Tourism Operations Management What Is Meant By “Quality “?

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Cooper et al. (1998,p.359) state : “TQM systematically attempts to enhance customer satisfaction by focusing on continuous improvements without incurring unacceptable cost increases.” This ongoing process must by implemented through the entire organization to be effective...
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Cooper et al. (1998,p.359) state : “TQM systematically attempts to enhance customer satisfaction by focusing on continuous improvements without incurring unacceptable cost increases.” This ongoing process must by implemented through the entire organization to be effective...
Showed next 250 characters

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Total Quality Management Quality has been a concern of management and workers in factories for as long as factories have existed. Jean-Baptiste Colbert, the great minister of King Louis XIV, wrote in 1664, "If our factories could, through care, impose the superior quality of our products, foreigners would see the advantage of purchasing French goods and money would flow to our kingdom" (Burrill & Ledolter, 1999, p...	3 / 705