Gap Analysis: Global Communications
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Title: Gap Analysis: Global Communications

Essay Details:

Subject: Business
Author: Tina B
Date: November 18, 2014
Level: University
Grade: A
Length: 6 / 1741

Essay text:

If changes are not made, Global Communications will no longer exist in the ever growing telecommunications market. This change consists of outsourcing and forming new call centers that will increase technical sophistication and improve profits along with increasing the company's growth. The decision to do this has caused an issue within the organization due to the lack of communications between senior management and key stakeholders (Union/employees) as to where this strategy leads to downsizing and the loss of jobs, loss of benefits, and pay cuts for those who will be relocated. This decision clearly shows that the stakeholders involved have different interests and values than that of senior management's...

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