According to Marshall (2006), unlike the traditional approaches, many points that are seen as the basic actions to create employee retention do not need a huge financial investment. Most of them are to be applied by motivating employees through different techniques... Showed first 250 characters
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Creating a good corporate image helps companies to attract and retain more customers which finally lead to more profit. One of the most popular ways of creating a good corporate image was investing in environmental issues. However De Zwager (2007) expects that both the employees and the customers will assess the companies in the future according to the way they treat people... Showed next 250 characters
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relationships’, Manual of Customer Interface
Management, BWCS Ltd, pp. 69.
3 Hawley, D. and Entner, R. (2003) ‘The intelligent
wireless operator’, Wireless/Mobile Services
report, Yankee Group...
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Stew Leonard have stated (that) the customer is always right, if the customer is ever wrong, the customer is always right. The statement is Disneyland’s policy to protect their customer’s right...
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Brannick, J. & Harris, J. (1999) Finding and Keeping Great Employees; AMACOM
Forrest, D. J. (December 1999) Employer Attitude: The Foundation of Employee Retention; (On-line)
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Here are some of the most effective retention strategies in use today:
?Extend orientation beyond the first week. A new employee often discovers that after the first-week "honeymoon?is over, they're left disillusioned about their new position, or don't know where to turn for help...
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The real indication for customer retention is not customer satisfaction, but customers' actions, Arussy said. Repeat business, purchasing ancillary services, recommendations to others, willingness to pay premium price and frequency of purchasing are the indicators of customer retention...
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The bar graph entitled, “One Year Retention Rate of New Full-Time Freshman,” summarizes the average retention rate of freshman over the course of several school years...
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This essay aims at justifying the suitability of the provisional purpose statement ‘Employee retention can improve the profitability of the small sized service providers’ for a master dissertation...