Consumer rights

Essay text:

colouring ? CHOICE - chose from a section of products - but or refuse to buy goods o services - to chose the seller they want to but from - to be free from unreasonable pressure to buy ? RIGHT TO BE HEARD - if small shop is difficult to be heard because no superiors - if large company you can: - talk to manger - make bad publicity - if concerning the law talk to Department of Fair Trading - If government co operation then talk to OMBUD (representative from the government) - Australian Consumers Association ? group of consumers ? SATISFACTION OF BASIC NEEDS - access to basic essential goods and services - adequate food clothing shelter health care education and sanitation ? TO REDRESS - Receive a fair settlement of just claims including compensation for misrepresentation, shoddy goods or unsatisfactory services - Can ask for refund, replacement, repair - Faulty goods - Goods that are not fit for the purpose - Foods that are different to the example or description given - Services not carried out with due care or skill ? CONSUMER EDUCATION - inform themselves on specifications, requirements, capabilities of product or service - part of consumer's responsibility - understand any terms condition contracts legal documents they sign - Before consumer buys should - Think - Is product necessary (avoid impulse buying) - Can you afford it - Compare - Prices ? shop around - Read labels ? content quality - Check for hidden costs - Read consumer information magazines - Credit card charges and facilities - When buying - Inspect goods carefully in store if possible - Ask question - Check warranty - Read fine print before signing - If paid keep receipt ? TO A HEALTHY ENVIRONMENT - live and work in healthy environment - non-threatening to the wellbeing of present and future generations Exercising Consumer Rights ? Passive Consumer - Let others ? sellers and other consumer to decide what they get and the standards of service they will get ? Assertive Consumer - know their rights - confident they are entitled to them - not afraid to ask for their rights - realize people who are prejudice to them are wrong ? Aggressive Consumer - try to force their wishes onto sellers and other customers without considering the other people's rights Seller Activities that reduce consumer's power ? Advertising - aims to convince consumers to buy certain goods by stressing aspects which are important to individuals - buy new models of goods which have already been - targeted at certain groups of [people e...