Conflict in the Workplace

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Verifying agreement to the solution. The mediator should ensure that both parties are agreeable to the specified solution. 6. Writing it down. The mediator should formalize the agreement in some way. 7. Implementing the solution and following up. The participants should meet again on an agreed-upon date to ensure satisfactory implementation of the agreed-upon solution...
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The participants should meet again on an agreed-upon date to ensure satisfactory implementation of the agreed-upon solution. A deadline makes it more likely that both parties will follow through on their part of the deal. Classroom Application For a student role-playing exercise that applies these conflict resolution concepts to a realistic situation, see our "Resolving Conflict: A Role-Playing Classroom Application...
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