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It also explores the positive impact of benchmarking practices on Xerox.
"Benchmarking at Xerox is still very much a matter of competitive advantage. It is used to keep Xerox's edge razor-sharp, to discover where something is being done with less time, lower cost, fewer resources and better technology."
- Warren Jeffries, a Customer Services Benchmarking Manager, Xerox, in 1999.
BACKGROUND NOTE
The history of Xerox goes back to 1938, when Chester Carlson, a patent attorney and part-time inventor, made the first xerographic image in the US. Carlson struggled for over five years to sell the invention, as many companies did not believe there was a market for it...
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