A critical review of the emergence, development, business models and performance of the application service provider (ASP) sector

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Technology moves too fast for many businesses to keep up with and it has become extremely expensive to attempt to do so. Why should small businesses spend large amounts of resources on continually upgrading their IT? This doesn't just affect small businesses, some companies may have thousands of desktops, changing even a simple software application on these can cost millions of dollars...
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The ASP model can eliminate some of the problems. There are different types of ASP business models; one easy way to categorize them is by splitting them up into horizontal, vertical, enterprise and pure-play. Horizontal ASPs offer a particular type of application for a business function across all business sectors, such as Human Resources software...
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